Returns & Exchanges
NEED TO RETURN YOUR ITEM?
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MADE TO ORDER, PRE-ORDER & CUSTOMIZED ITEMS ARE NON RETURNABLE.
ALL OTHER ITEMS MUST BE RETURNED
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within 14 days of delivery - unworn and unwashed with all tags attached.
We are unable to offer free returns, returns must be made at your own cost.
You do not need to notify us of your return, however we would recommend you to obtain a tracking number for your parcel when posting back to us. Parcels which are lost in the post will not be eligible for a refund. We would advise you to keep hold of your postage receipt until your refund reaches your account.
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Can I make an exchange?
Yes, you can exchange your item for the same item in another size or exchange your product for a completely new item of your choice. To start an exchange please message us at info@mayleen.co.uk
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HOW TO RETURN YOUR ITEM?
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Please fill in the details on your packing sheet enclosed inside your parcel. If you have lost your packing sheet, you can pop a note in your parcel, with your full name telephone number and address along with the description for the items you are returning.
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Please post your returns to:
MAYLEEN Returns
22 CABLE PLACE
LEEDS
LS101GE
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How long do I have to return an item?
You are able to return unsuitable items within 14 days of delivery. For all international customers, please return unsuitable items within 21 days of receiving your parcel. Please return unsuitable items in their original packaging.
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What do I do if my product is faulty?
Sorry you have received a faulty item! So we can get this sorted, please contact us info@mayleen.co.uk with a picture of the faulty item and your order number.
How long does it take to process my return?
We aim to process and refund your return within 5 to 7 days after receiving an item back.
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